1. Services Provided: Elite Documents offers clients document retrieval and authentication services. These services include but are not limited to obtaining vital records, court documents, and other official documents, as well as providing authentication and legalization services for international use.
2. Client Responsibilities: Clients are responsible for providing accurate and complete information necessary to retrieve and authenticate documents. Any delays or errors resulting from incomplete or inaccurate information supplied by the client are not the responsibility of Elite Documents.
3. Service Fees: Clients agree to pay the specified fees for the services rendered by Elite Documents. Fees are determined based on the type of service requested and are payable upfront or as agreed upon between Elite Documents and the client.
4. Processing Times: Elite Documents will make reasonable efforts to retrieve and authenticate documents promptly. However, processing times may vary depending on the issuing agency’s procedures and workload. Elite Documents does not guarantee specific turnaround times for document retrieval or authentication.
5. Accuracy of Information: Elite Documents strives for accuracy in all aspects of its services. However, Elite Documents cannot guarantee the accuracy of the information contained in retrieved documents, as third-party agencies provide this information. Clients are responsible for verifying the accuracy of retrieved documents. The client(s) agree(s) to indemnify Elite Documents from any claims arising from document retrieval, certificate services, or shipping services.
6. Confidentiality: Elite Documents is committed to maintaining the confidentiality of client information. Client information provided to Elite Documents will be used solely to deliver document retrieval and authentication services. It will not be shared with third parties without the client’s consent, except as law requires.
7. Limitation of Liability: Elite Documents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of its services, including but not limited to damages for loss of profits, goodwill, use, or data, even if Elite Documents has been advised of the possibility of such damages. The client(s) agree(s) to indemnify Elite Documents from any claims arising from document retrieval, certificate services, or shipping services. I understand that no government agency employs Elite Documents and cannot guarantee that my request will be approved. Elite Documents shall not be held responsible for delays, errors, or discrepancies arising from the actions of issuing agencies.
8. Right of Refusal: Elite Documents reserves the right to refuse service if documents cannot be legally obtained or information/payment is insufficient.
9. Cancelation: If the Client cancels the agreement at any point, contact us immediately. Any payments made for services not rendered will be refunded using the original payment method within two to three weeks.
10. Governing Law: These terms and conditions shall be governed by and construed by the laws of the jurisdiction in which Elite Documents operates. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

By engaging the services of Elite Documents, clients acknowledge that they have read, understood, and agree to abide by these terms and conditions. Elite Documents reserves the right to update or modify these terms and conditions without prior notice.