Privacy Policy

1. Information We Collect

Elite Documents collects information you provide directly to us when you request a quote, submit documents for review, contact us by email or telephone, or use our services. This information includes:

• Contact details such as your name, email address, and phone number.
• Document details, destination country requirements, intended use, and the digital or physical documents you submit for authentication, legalization, translation, or retrieval.
• Mailing and shipping addresses when you select courier or postal return options.
• Basic technical data collected automatically when you visit our website, including your browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and fulfill the document facilitation services you request, including apostille authentication, embassy legalization, certified translations, document retrieval, and notary coordination.
• Communicate with you regarding your quotes, document reviews, project status, invoices, and service updates.
• Process official filings, submissions, and retrievals with appropriate issuing authorities.
• Maintain, evaluate, and improve the functionality, security, and usability of our website.
• Comply with applicable legal, regulatory, and administrative obligations.

3. Who We Share It With

We do not sell personal information. We share your information and documents only with third parties necessary to complete your requested services, including:

• Government agencies, state Secretaries of State, the U.S. Department of State, foreign embassies, and consulates required to authenticate, legalize, or certify your documents.
• Certified translators, professional couriers, delivery carriers, and document retrieval agents working directly on your order.
• Service providers and vendors who support our secure website hosting and technical infrastructure under confidentiality obligations.
• Legal or regulatory authorities when disclosure is required by law, court order, or official governmental request.

4. Document Handling and Storage

Submitted files, records, and client communications are stored securely using administrative, technical, and physical safeguards. We retain documents and personal information only as needed to fulfill your service requests, maintain accurate operational records, and satisfy legal obligations.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support basic site functionality, remember your preferences, and understand how visitors navigate and interact with our web pages. You can control or disable cookies through your internet browser settings, though doing so may affect certain website features.

6. Your Choices and Requests

You may ask to access, review, update, correct, or delete the personal information we hold about you by emailing us. We will review and respond to your request in accordance with applicable requirements.

7. Children's Privacy

Our website and commercial services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 online.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or procedural changes. Any revisions will be published on this page, and the version posted on our website applies to your use and submissions.

9. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our document privacy practices, please contact us: